Terms and Conditions

We at Culture Yard do our best to accommodate students when possible. It is not possible to list every situation here, so in any circumstances not listed below, decisions will be made at the discretion of Culture Yard management.

General

  • Class schedules and teachers are fixed for the duration of each Any changes must be approved by the Office Manager. If a teacher is unable to complete the course, CY will find a suitably qualified replacement.
  • CY is not responsible for organizing student(s)’ travel insurance, visa, medical insurance, repatriation costs, particularly in the case of an illness or an accident, and any other harm or injury that might befall students while engaged in CY
  • Culture Yard is closed on Chinese official public Unless otherwise stated, all scheduled classes and activities will be rescheduled or canceled during this time.
  • Students returning after a long break (3 months or more) must retake the level test and join a suitable class according to their
  • We treat all complaints seriously and we will respond to any complaints or feedback you may If you are unhappy with any aspect of your education, please contact the Office Manager.
  • All private and financial information will remain confidential.
  • CY reserves the right to use any photographs taken during courses or events to illustrate it's promotional

Group Tuition

Course enrollment

  • The enrollment deadline for all group courses is two (2) working days before the course start A non-refundable deposit of 500RMB is required to reserve your place in any course. The remainder of the course fees are payable at least two (2) days before the course starts.
  • If a booking is made less than two (2) days before the course starts, the fees are payable immediately. Payment must be received in full before you will be allowed to start your course.
  • Fees can be paid in cash, by Chinese credit/debit card, by bank transfer, or via WeChat. Bank charges are the student’s responsibility. Unfortunately, we do not accept international bank cards.
  • Our courses are priced in Chinese Y Any prices shown in other currencies on our website or literature are for guidance only. Extra charges are sometimes made for registration fees, course materials, examination fees and excursion/activity fees.
  • Your booking is only confirmed once Culture Yard has received your
  • Makeup classes are 100 yuan per hour. If a student wishes to make up an exam, the 100 yuan make-up fee is applicable. If a student registers for another group course within three (3) months, the makeup exam fee may be applied towards the next group course fee.

Cancellations and Refunds

  • Our group classes require a minimum number of For this reason, we regret that the 500RMB deposit will be retained as a cancellation charge to refund requests received prior to the start date of a course. We reserve the right to cancel a course if the minimum number of students is not reached.
  • We are unable to issue a refund for classes not Culture Yard does not bear responsibility for unforeseen changes in students’ circumstances that may prevent attendance.
  • Group class schedules are fixed. Group lessons may not be rescheduled or adjusted.
  • No refund is payable if the cancellation request is received after the start date of the
  • A student may choose to withdraw from group classes and transfer their remaining credit to private classes. Remaining credit will be recalculated according to classes already taken place. A 500 yuan service fee will apply.
  • If a student is unable to attend the course they have reserved because they are found not to have the appropriate language level after completing the initial level test, or there are insufficient students to form a group, we will offer an alternative course, or private The number of private lessons may be fewer than the number of group course lessons booked.
  • CY has the right to change any aspect of the program at any However, in cases where the course is rescheduled prior to the start of the course and the new date is unacceptable to the student, all fees will be refunded.

Individual/Private Tuition

Schedule

  • Class schedules are fixed and decided by the student and Office Manager, subject to classroom and teacher availability.
  • Private Classes must be arranged for a minimum of 3
  • Class days and times and the length of study must be fixed with the CY office prior to the start of the course. All scheduling changes must be approved by the CY Office Manager.
  • A 500RMB non-refundable deposit must be made in order to schedule the first Your booking is only confirmed once Culture Yard has received your deposit.
  • Once you have paid a deposit and received confirmation from the CY Office, changes and cancellations must be made at least two (2) working days in advance. If less than two (2) days’ notice is provided, the full fee will be charged for the affected class(es).

Cancellations and Refunds

  • The 500RMB deposit will be kept as a cancellation charge in cases of refund requests received prior to the start date of a course.
  • No refund is payable if the cancellation request is received after the start date of the
  • We are unable to issue a refund for classes not
  • Culture Yard cannot accept any responsibility for unforeseen changes in students’ circumstances that may prevent attendance.
  • A student may choose to withdraw from private classes and transfer their remaining credit to a group class. Remaining credit will be recalculated according to classes already taken place. A 500 yuan service fee will apply.
  • If a student wishes to withdraw from private classes, they may save their private class credit for the future (to be restarted within 3 months), or transfer their credit to another person (to be done at student’s discretion).
  • Culture Yard has the right to change any aspect of the program at any time. However, in cases where the course is rescheduled prior to the start of the first class and the new date is unacceptable to the student, all fees will be refunded.

Cancellation and changes to the agreed course schedule Please contact the Culture Yard Office (10-84044166, contact@cultureyard.net) to reschedule or cancel a class.

Late for class

  • If a student is late for a lesson, the teacher is under no obligation to extend the lesson or to make up the lost time at a later date.
  • If a student is late by more than 30 minutes without notification, the teacher may cancel the class and the student will be charged the full amount for the class.
  • If a teacher is late for a scheduled lesson, the teacher must either extend the ending time or make up the lost time at a later date.

These terms and conditions are subject to change without prior notice. We will inform you by WeChat of any material changes. By continuing to use Culture Yard services after those changes are made, you are expressing and acknowledging your acceptance of the changes.

The current version of our terms and conditions replaces any previous versions with immediate effect.

Updated: 20th November 2019